Help Centre

Quick answers on accounts, practice, the AI tutor, WhatsApp coaching, PrepCoins and plans. The same guidance is available in Ask Sabiyo (bottom right). For study explanations, use the AI tutor on your dashboard.

How do I create an account?

Open Join free. Enter your name, email and password, or choose Continue with Google. The account is not created until you confirm it: scan the Google Authenticator QR and enter the 6-digit code (or enter the email code if one arrives). After that you land on your dashboard.

How do I create an account with a friend's PrepCoins code?

On Join free, type the friend's code in Friend's PrepCoins code before you continue. If you use Continue with Google, type the code first so it is carried over. You can also type it on the confirm page, above the 6-digit code, before you open the account. The code unlocks the whole welcome pack together for 7 days: +10 practice questions, +2 AI explanations and +3 AI chats. It is not a choice of one feature.

I already opened my account without a friend's code. Can I still use it?

Yes, once. Open your dashboard, go to Wallet, and use Friend's PrepCoins code, then Apply code. That turns on the same 7-day welcome pack: extra questions, explanations and chats together. After a code is on the account, it cannot be changed.

What are PrepCoins, and how is spending different from a friend's code?

PrepCoins are bonus credits, not money. They cannot be withdrawn. You earn them when friends use your code: 50 when they sign up, 100 when they finish a first practice, and 400 when they pay for the first time. Spending those coins is a shop: each Redeem button buys one extra (questions, explanations, chats, a mock, a discount or a short trial), and you can redeem more than one if your balance covers them. A friend's code is separate. It does not make you pick one of those. It switches the welcome pack on all at once.

How does Sabiyo work?

Sabiyo is your study companion from SS3 to campus. On the web app you get timed practice, past questions, the AI tutor, Daily five, notes, readiness and groups (by plan). WhatsApp exam coaching uses the same account for daily drills. PrepCoins live in Wallet. Ask Sabiyo (bottom right) explains how to use the platform — it does not replace the academic tutor.

How do I start practice or a mock?

Sign in and open the dashboard. Choose Practice for questions, or the past-question bank for WAEC, NECO, JAMB, Post UTME and GST. Mock and timed CBT are on the same dashboard. Your score and review show when you finish.

How do I use the AI tutor?

Open AI tutor from the dashboard and ask about a topic, or use Explain on a practice question. Free includes a limited number of chats and explanations each day. A friend's welcome pack adds +3 chats and +2 explanations for 7 days, on top of those limits. Paid plans raise what you can use. The tutor is for your studies. Ask Sabiyo only explains the website.

Which exams and courses are covered?

WAEC, NECO, JAMB, Post UTME and GST, plus university course help on University AI and All Access. Exam Prep covers the secondary and admission past-question banks. Admission Pro focuses on JAMB and Post UTME. University AI is for notes, flashcards and revisions, not the past-question bank.

What do the plans include?

Free is join, then confirm, with no payment. A paid plan is pay first, then open the account, then confirm the authenticator code. The account is created only after that code, with the plan you paid for. Exam Prep is ₦1,500 a month, Admission Pro ₦2,000, University AI ₦2,000, All Access ₦3,000. Semester and yearly prices are on the pricing page. Someone who already has an account upgrades from the dashboard.

Can I sign in with Google?

Yes. On Join free or Sign in, choose Continue with Google. A brand-new Google signup still stops on the authenticator page before the account exists. If you already have an account with that email, Google signs you in. Type a friend's code before Continue with Google if you want it on a new account.

I forgot my password.

On Sign in, choose Forgot password and enter your email. The reset link lasts one hour. If you set up Google Authenticator, later password sign-in also asks for the 6-digit code.

What is Daily five?

Daily five sits on the dashboard. It gives five questions each day from topics you keep missing. Answer them in that card. If you miss a day, the next set is still there, and weak topics return later.

How does WhatsApp exam coaching work?

Save your WhatsApp number on the dashboard under WhatsApp daily five. When WhatsApp is connected for your account, you can receive the daily five and related coaching on that number — same Sabiyo account as the web app. Longer mocks and deep tutor sessions stay on sabiyo.ng.

How do study groups work?

Study groups are on Exam Prep, Admission Pro, and All Access. Pair is 2 Exam Prep seats (₦3,000 a month). Trio is 3 Admission Pro seats (₦6,000 a month). Circle is 5 All Access seats (₦15,000 a month). Term and yearly prices are on the pricing page. Members share a class board for posts and tasks.

Can I add Sabiyo to my phone?

Yes. When the install prompt appears, choose Add to home screen. On iPhone, use Share, then Add to Home Screen. The installed app loads the live site the next time you open it while online.

Can Sabiyo tell me which school my JAMB score can enter?

On the dashboard, the home page shows your JAMB score, how many published minimums it meets, and the subject to revise. Practice on that subject opens questions. The list uses 2025/2026 notices, including two polytechnics for ND courses. Meeting a minimum is not an offer. If a school is missing, that notice is not in the list.

How do I report a problem?

Open Ask Sabiyo at the bottom right and switch to Feedback, or email support@sabiyo.ng. The Help page lists these answers. The guide explains the site. It does not sit in for the academic AI tutor.

Still stuck? Contact the team.

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